Shipping & Returns

Shipping and Handling

The simple way we determine Shipping and Handling rates:

The shipping & handling cost for your order is based on the total value of the order prior to application of any discounts or promotions.

Delivery is available to every address in the United States - including PO Boxes and military addresses. All orders will be processed within 3 business days. Once the order is processed, all domestic orders will be shipped via the U.S. Postal Service by Priority Mail® and will usually be received within 2 to 3 business days. While every effort is made to insure that your order arrives in good order, we  are not responsible for lost or damaged orders once they leave our facility and all claims must be made by the customer to the US Postal Service. Orders shipped outside the US will incur an additional $20.00 charge to cover increased shipping and handling costs. We cannot track or guarantee the delivery of your order once it leaves the continental US. While every effort will be made to insure you receive your order, international orders are at your own risk. Large orders may be shipped in multiple boxes. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

International Orders

Orders shipped outside the US will incur an additional $20.00 charge to cover increased shipping and handling costs. We cannot track or guarantee the delivery of your order once it leaves the continental US. While every effort will be made to insure you receive your order, international orders are at your own risk. (any customs or taxes due the receiving country are the responsibility of the customer). We reserve the right to require additional shipping and handling charges for large and/or heavy orders to cover the increased cost of international postage.

APO and FPO Boxes

How to ship to an APO or FPO address: 

1. Proceed through checkout.
2. On the Address screen enter APO or FPO in the "City" field and select one of the following three choices from the "State" pull-down menu: - AA for Armed Forces of America - AE for Armed Forces Europe - AP for Armed Forces Pacific.
3. Complete the remaining fields on the Address Screen.

30 Day Money-Back Guarantee

We want you to be fully satisfied with every item that you purchase from us. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping and handling charges that we incurred sending the order initially to you.

The item must be returned, unused or used, in good condition, in original boxes (whenever possible), with a letter explaining the reason for the return, and with all paperwork to ensure full credit.

Returning an Item

Here are the basic steps for returns: 

• Pack the item securely in the original package, if possible.
• Enclose a copy of the original packing list with the item. Be sure to keep a copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
• All products must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork to ensure full credit.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
  Lescoja Att: Returns Department PO Box 70222 Tucson, AZ 85737
• Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
• You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Item Availability

Most items on our site are "in stock" and "ready to ship". Some items are either temporarily out-of-stock or are not available for shipment until a specific date. For more information, please read the details below.

In-Stock Items

Most orders for "in-stock" items begin the order process as soon as your online purchase is completed. Your "in-stock" item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified.

Backordered Items

Backordered items are items that may not be in-stock, but are available to purchase on our site.

Delivery of Your Items

If you have any questions regarding our Shipping Policy or want to request a special shipping option, please contact us.

Cancellations

Cancellations Due to Order Processing Difficulties

Under certain circumstances, orders or specific items from an order are cancelled by our system for various reasons.

If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items.

Changing or Canceling Your Order

After you have clicked "Complete Your Order," your order begins to process and we cannot make any modifications to your order.

E-mails About Your Order

After you place your order, you will receive e-mails that contain your order details.

Below are examples of e-mails you may receive:

• Order Confirmation. This e-mail confirms that we have received your order and contains your order number and product details.
• Shipment Confirmation. This e-mail confirms that your order has shipped.
• Important Notice About Your Order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, or cancellation of your order.

Finding Your Order Status:

The status of your order is easy to find.

• Check your e-mail. You will receive e-mails keeping you up-to-date about the status of your order.
• Visit the website. Click on "My Account" and sign-in to your account 24 hours a day. You may view information about your most recent orders as well as past orders.
• Contact us. Please email us at customerservice@matteformen.com